Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.


Processing Time

Orders are typically processed within 2–5 business days.

Please note that many of our products are made to order, so processing times may vary slightly depending on demand.


Shipping Time

Shipping times depend on your location and the selected shipping method at checkout. Most orders within the U.S. arrive within 3–7 business days after shipment.


Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery.


Shipping Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to carrier issues, weather, or high demand. These delays are outside of our control.


Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly or reach out and we will do our best to assist.


Questions

If you have any questions about your order, feel free to contact us at:

support@xyzfactory.io